A fantastic opportunity has arisen for a talented individual to join an international standard debt collections agency as a Tele Collector (TC) responsible for communicating with debtors to resolve past due accounts.
Main Job Tasks and Responsibilities:
Based on an assigned list you will be responsible for negotiating with the delinquent customers of our clients via outbound/inbound phone calls for payments of overdue debt.
Inform debtors of their responsibilities in keeping their obligation current, the due date, days past due, and potential impacts of delaying payment.
Monthly follow up and reminder of settlement arrangements with debtors.
Ensure that all attempts to recover outstanding debt accounts are pursued with the highest levels of urgency.
Skip tracing of uncontactable customers to gather new contact information.
Accurately maintain and update debtor account information including new contacts, address etc. and follow up trails, every time an attempt has been made to collect debt.
Maintain courteous behavior when talking to debtors and/or third parties. Ensure collection actions taken following Company guidelines and in compliance with the Debt Collector Code of Conduct.
Receive, handle and escalate complaints, ensure complaints are resolved in a timely manner and as per guidelines.
Provide feedback to management concerning possible problems or areas for improvement. Make recommendations to implement improved processes.
Support User Acceptance Testing for system implement/enhancements.
Perform various additional tasks as assigned.
Requirements and Qualifications:
Intermediate or higher education diploma or greater, major: Banking, Finance or related area.
At least 01-year experience Tele Collection in banking or a finance company is an advantage.
Negotiation skill and problem-solving skill.
Clear voice, exceptional communication skills.
Assertiveness, ability to negotiate and persuade customers.
Highest level of integrity.
Time management skill.
Proficiency in Microsoft Office software, excel is preferred.
Ability to communicate effectively in Vietnamese.
Opportunity to join training for new hires.
Working in a professional and active office environment.
Company pays social insurance, health insurance, unemployment insurance
Vacation and holiday leave according to current labor law
Annual leave days per year: 12
Salary: 5.500.000 VND1
Quang Trung Software City, Tân Chánh Hiệp Ward, District 12, HCMC