Field Collector : FC001

A fantastic opportunity has arisen for a talented individual to join an international standard debt collections agency as a Field Collector (FC) responsible for increasing contactability and negotiating payments from Customers.

Main Job Tasks and Responsibilities:

  • Based on an assigned list you will be responsible for locating, meeting, and negotiating with the delinquent customers of our clients for payments of overdue debt.
  • Skip tracing of uncontactable customers to gather new contact information.
  • Operate in the locations assigned to meet or exceed daily/weekly/monthly recovery goals.
  • Required to use a GPS enabled device to immediately and accurately record debtor contact or attempts and update new information.
  • Receive, handle and escalate complaints, ensure complaints are resolved in a timely manner and as per guidelines.
  • Provide feedback to management concerning possible problems or areas for improvement. Make recommendations to implement improved processes.
  • Support User Acceptance Testing for system implement/enhancements.

Requirements and Qualifications:

  • College graduate or greater.
  • At least 01-year’ experience as a Field Collector or similar role. Experience working on a recovery portfolio is preferable.
  • Understanding of banking or finance company credit or collection process is an advantage.
  • High level of self-motivation, diligence, attention to detail, enthusiasm.
  • Exceptional communication and negotiation skills.
  • Time management skill.
  • Problem solving skill.
  • Highest level of integrity.
  • Ability to work as part of a team as well as autonomously.
  • Road map proficiency in Ho Chi Minh and remoted areas.
  • Must have a motor bike, valid driver license and Android smartphone.
  • Willingness to go on business trips as required (with expenses supported)

Benefits:

  • Opportunity to join training for new hires.
  • Working in a professional and active office environment.
  • Company pays social insurance, health insurance, unemployment insurance and personal accidental insurance.
  • Vacation and holiday leave according to current labor law
  • Annual leave days per year: 12
  • Salary: 6.000.000 VND1

Experience:

  • 1 year

Employment Type:

  • Full time2

Hiring volume:

  • 10

Location:

  • Quang Trung Software City, Tân Chánh Hiệp Ward, District 12, HCMC

Job Posting Expires:

How to apply:

1 With requirements. Additional performance-based commission is available.

2 May be required to work shifting hours as per business needs (8:00am – 8:00pm [Monday – Sunday]).