A fantastic opportunity has arisen for a talented individual to join an international standard debt collections agency as a Field Collector (FC) responsible for increasing contactability and negotiating payments from Customers.
Main Job Tasks and Responsibilities:
Based on an assigned list you will be responsible for locating, meeting, and negotiating with the delinquent customers of our clients for payments of overdue debt.
Skip tracing of uncontactable customers to gather new contact information.
Operate in the locations assigned to meet or exceed daily/weekly/monthly recovery goals.
Required to use a GPS enabled device to immediately and accurately record debtor contact or attempts and update new information.
Receive, handle and escalate complaints, ensure complaints are resolved in a timely manner and as per guidelines.
Provide feedback to management concerning possible problems or areas for improvement. Make recommendations to implement improved processes.
Support User Acceptance Testing for system implement/enhancements.
Requirements and Qualifications:
College graduate or greater.
At least 01-year’ experience as a Field Collector or similar role. Experience working on a recovery portfolio is preferable.
Understanding of banking or finance company credit or collection process is an advantage.
High level of self-motivation, diligence, attention to detail, enthusiasm.
Exceptional communication and negotiation skills.
Time management skill.
Problem solving skill.
Highest level of integrity.
Ability to work as part of a team as well as autonomously.
Road map proficiency in Ho Chi Minh and remoted areas.
Must have a motor bike, valid driver license and Android smartphone.
Willingness to go on business trips as required (with expenses supported)
Opportunity to join training for new hires.
Working in a professional and active office environment.
Company pays social insurance, health insurance, unemployment insurance and personal accidental insurance.
Vacation and holiday leave according to current labor law
Annual leave days per year: 12
Salary: 6.000.000 VND1
Quang Trung Software City, Tân Chánh Hiệp Ward, District 12, HCMC