Collections Systems & MIS Analyst : MIS001

A fantastic opportunity has arisen for a talented analyst to join an international standard debt collections agency as a Collections Systems & MIS Analyst responsible for the implementation and ongoing management of the automated collections systems and strategies and automated and ad-hoc Collections MIS.

Main Job Tasks and Responsibilities:

  • Responsibility for ongoing management of Debt Collection Management System and Auto-dialer, providing regular feedback for enhancements, and working closely with vendor for any system fixes and upgrades
  • Working closely with Collection Head to support collections strategy and parameter implementation.
  • Responsible for production of regular Collections MIS and ad hoc requests to support the business and clients.
  • Monitor effectiveness of collections strategies and provide recommendations for improvements to collections effectiveness.
  • Support User Acceptance Testing for system implementation /enhancements.
  • Perform other assigned tasks and duties necessary as required by the management directly

Requirements and Qualifications:

  • Degree in Economics, Statistics, Information Technology or other relevant disciplines.
  • Previous experience in an analytical/system administrator role, within a high-volume transaction-intensive services environment.
  • Previous experience in a high volume collections/debt management environment desirable
  • An understanding of process improvement methodology
  • Advanced level understanding of MS Excel
  • Ability to program in SQL
  • Ability to think Strategically
  • Exceptional communication skills which will allow you to develop strong business relationships with internal and external stakeholders.
  • Strong analytical and statistical skills which you will utilize when solving problems and initiating action
  • Highly motivated with the ability to work as part of a team as well as autonomously.
  • Ability to communicate effectively in both English and Vietnamese.


  • Opportunity to join training for new hires
  • Working in a professional and active office environment
  • Company pays social insurance, health insurance, unemployment insurance
  • Vacation and holiday leave according to current labor law


  • 2 – 3 years

Employment Type:

  • Full time*


  • Quang Trung Software City, Tân Chánh Hiệp Ward, District 12, HCMC

Job Posting Expires:

  • 20th July 2019

How to apply:

  • May be required to work shifting hours as per business needs (8:00am – 8:00pm [Monday – Sunday]).