A fantastic opportunity has arisen for a talented analyst to join an international standard debt collections agency as a Collections Systems & MIS Analyst responsible for the implementation and ongoing management of the automated collections systems and strategies and automated and ad-hoc Collections MIS.
Main Job Tasks and Responsibilities:
Responsibility for ongoing management of Debt Collection Management System and Auto-dialer, providing regular feedback for enhancements, and working closely with vendor for any system fixes and upgrades
Working closely with Collection Head to support collections strategy and parameter implementation.
Responsible for production of regular Collections MIS and ad hoc requests to support the business and clients.
Monitor effectiveness of collections strategies and provide recommendations for improvements to collections effectiveness.
Support User Acceptance Testing for system implementation /enhancements.
Perform other assigned tasks and duties necessary as required by the management directly
Requirements and Qualifications:
Degree in Economics, Statistics, Information Technology or other relevant disciplines.
Previous experience in an analytical/system administrator role, within a high-volume transaction-intensive services environment.
Previous experience in a high volume collections/debt management environment desirable
An understanding of process improvement methodology
Advanced level understanding of MS Excel
Ability to program in SQL
Ability to think Strategically
Exceptional communication skills which will allow you to develop strong business relationships with internal and external stakeholders.
Strong analytical and statistical skills which you will utilize when solving problems and initiating action
Highly motivated with the ability to work as part of a team as well as autonomously.
Ability to communicate effectively in both English and Vietnamese.
Opportunity to join training for new hires
Working in a professional and active office environment
Company pays social insurance, health insurance, unemployment insurance
Vacation and holiday leave according to current labor law
2 – 3 years
Quang Trung Software City, Tân Chánh Hiệp Ward, District 12, HCMC